Wednesday, November 19, 2008

I Want Great GMC Care "Patients Help"

Even after the great bacon fiasco, the GMC still feel they do not hear enough of the authentic voice of patients complaining.  So they have set up their own little website called "Patients Help".  It comes in pink for the girls, blue for the boys and in Welsh for people who don't speak English.  

This contradicts the GMC's  policy of dealing with complaints locally. 

Research shows that the more publicity you give to suicide bombers, the more suicide bombers come forward. Israel found this to her cost, to the point that now, suicide bombers are given only minimum publicity. I suspect the same applies to complaining patients, the more attention they are given, the more publicity and opportunities they are offered, the more patients complain. 

Encouraging patients to complain does not solve the problem of poorly performing doctors. Patient complaints rarely relate to a doctor's standard of care. So what is the game? If they think creating units of action and meeting targets (350 convicted doctors a year) raises standards, the GMC needs to read Peter Seddon's book. Freedom from Command and Control, - an easy read despite its title. 

The GMC undermines confidence in the medical profession and brings it into disrepute by encouraging more people to complain. In football, this is called an own goal. For the medical profession, it shows the GMC shooting doctors in both feet and the head and using doctors' money to buy the bullets.

If the GMC wants to be trusted, it needs to be worthy of respect. It needs to do the right thing because it is the right thing to do, not set up  kangaroo courts to shoot high profile doctors.  It is old enough to know better. 

Copyright (c) Dr. Liz Miller


angus said...

Dr Liz

I saw this "site" yesterday, and to be honest it is a load of crap.

as usual the GMC is full of, and as you say is still not addressing the real issues regarding their "justice" system.

The power to discipline doctors has to be taken away, and given to a truly independant body.

I would be quite happy to apply for such a post:)

Complaining to the General Medical Cock-Up is a waste of time, because of the secret nature of the investigations and so called judicial system, the public don't have a clue what is going on and if you continue to ask questions after "they" have decided they refuse to "talk" to you and ignore anything you have to say.

And as you say "If the GMC wants to be trusted, it needs to be worthy of respect. It needs to do the right thing because it is the right thing to do, not set up kangaroo courts to shoot high profile doctors. It is old enough to know better."

Absolutely right.


Dr. Liz Miller said...

The "judicial" function has to be separated from the executive and legislative

I wrote a couple of reports on this, which I circulated widely. I don't think anyone at the GMC is bright enough to know what I am talking about. Far too concerned with collecting titles and looking good.

Dr. Liz Miller said...

PS I would be more than happy to appoint you!